Return & Refund Policy

Last updated: 31/07/2026

At Peter Hyderabad, we want you to love what you wear. If something isn’t right, this policy explains how returns, exchanges and refunds work. For any help, contact Hyderabadpeter@gmail.com or +91 98498 09996.

Return window

You may request a return or exchange within 7 days of delivery.

Conditions for return

To be eligible, the item must be:

• unused, unwashed and unworn, with all original tags and labels intact;
• in its original packaging;
• free from stains, odours, damage or signs of wear.

We inspect every returned item. Returns that don’t meet these conditions may be rejected and sent back to you.

Items that cannot be returned

For hygiene and other reasons, the following are not eligible for return or exchange (unless received damaged or defective):

• innerwear, socks and similar hygiene-sensitive items;
• items marked “Final Sale”, clearance or heavily discounted [if applicable];
• customised or altered products;
• free gifts and promotional items.

How to start a return or exchange

1. Email Hyderabadpeter@gmail.com or WhatsApp/call +91 98498 09996 with your order number and the reason for return.
2. Share a photo of the item if it’s damaged, defective or incorrect.
3. We’ll confirm your request and arrange the next steps (pickup or self-ship).

Pickup and shipping of returns

• Where a reverse pickup is available at your pincode, our courier partner will collect the item.
• Where pickup isn’t available, you may be asked to self-ship the item to our return address; we’ll provide it when your request is approved.
• Please pack the item securely to avoid damage in transit.

Exchanges (size or product)

If you need a different size, request an exchange within the return window. Exchanges are subject to stock availability. If your preferred size/product is unavailable, we’ll process a refund instead.

Refunds

• Once we receive and inspect the returned item, we’ll notify you whether your refund is approved.
• Approved refunds are issued to your original payment method (UPI/card/net banking). For Cash on Delivery orders, refunds are made to your bank account or UPI — we’ll collect these details from you.
• Refunds are typically processed within [5–7] business days of approval. The time for the amount to reflect in your account depends on your bank/payment provider.

Damaged, defective or wrong items

If you receive a damaged, defective or incorrect item, contact us within [48 hours] of delivery with photos. We’ll arrange a free replacement or full refund, including any return shipping cost, at no charge to you.

Order cancellation

• You may cancel an order before it is dispatched by contacting us as soon as possible.
• Once an order is shipped, it cannot be cancelled but may be returned as per this policy.
• Prepaid cancellations are refunded in full to the original payment method.

Contact us

Peter Hyderabad Email: Hyderabadpeter@gmail.com Phone: +91 98498 09996