Privacy Policy

Last updated: 31/07/2026

This Privacy Policy explains how Peter Hyderabad (“we”, “us”, “our”), operating the website peterhyderabad.com (the “Site”), collects, uses, shares and protects your information when you visit or make a purchase. By using the Site, you agree to this policy.

We are committed to handling your personal data responsibly and in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Who we are

Business: Peter Hyderabad
Registered address: Vansthalipuram, Hyderabad
Email: Hyderabadpeter@gmail.com
Phone: +91 98498 09996

Information we collect

When you use the Site, place an order or contact us, we may collect:

Identity & contact data: name, email address, phone number, billing and shipping address.
Order data: items purchased, order value, transaction history.
Payment data: payment is processed by our third-party payment gateway. We do not store your full card, UPI or bank details on our servers; we may retain limited transaction references.
Technical & usage data: IP address, browser type, device information, pages viewed, and cookies (see “Cookies” below).
Communications: messages you send us by email, phone, WhatsApp or contact forms.

How we use your information

We use your information to:

process, fulfil and deliver your orders, and manage returns and refunds;
communicate order updates, delivery tracking and customer support;
verify your identity and prevent fraud;
send you offers, new arrivals and marketing messages only where you have consented, and you can opt out at any time;
improve the Site, products and shopping experience;
comply with legal and tax obligations.

How we share your information

We share personal data only as needed to run the store, including with:

Payment gateways (e.g. Razorpay/other) to process payments securely;
Logistics and courier partners (e.g. Shiprocket and its delivery partners) to ship and deliver your order;
Communication providers (email/SMS/WhatsApp) to send transactional and, with consent, promotional messages;
Service providers who help operate our website and business, under confidentiality obligations;
Government or law-enforcement authorities where required by law.

We do not sell your personal data to third parties.

Cookies

The Site uses cookies and similar technologies to keep your cart working, remember preferences, analyse traffic and, where enabled, support advertising. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

Data security

We use reasonable technical and organisational measures — including HTTPS/SSL encryption and access controls — to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We keep personal data only as long as necessary to fulfil the purposes described here, including to meet legal, accounting, tax or reporting requirements. Order records are typically retained for the period required under applicable law.

Your rights

Subject to applicable law, you may:

request access to the personal data we hold about you;
request correction of inaccurate data;
request deletion of your data, where there is no legal reason to retain it;
withdraw consent to marketing at any time;
raise a grievance about how your data is handled.

To exercise any of these, email Hyderabadpeter@gmail.com.

Grievance / Data Protection contact

For any privacy questions, complaints or requests, contact:

Name: [Grievance Officer name]
Email: Hyderabadpeter@gmail.com
Phone: +91 98498 09996

We aim to acknowledge grievances within a reasonable time and resolve them in accordance with applicable law.

Children

The Site and our products are intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us data, contact us and we will delete it.

Third-party links

The Site may link to third-party websites (e.g. payment or delivery partners). We are not responsible for their privacy practices; please review their policies separately.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date. Continued use of the Site after changes means you accept the updated policy.

Contact us

Peter Hyderabad Email: Hyderabadpeter@gmail.com Phone: +91 98498 09996